Order Queries


I have suffered an allergy to a product, what do I do?

If you exhibit signs of an allergic reaction, please wash the area with warm water and discontinue use immediately. Please seek advice from a medical professional.


Are the products from the subscription boxes genuine?

Yes, we work with a few subscription box retailers. The products you see the within these subscription boxes, if partnered with 111SKIN, are genuine.


Do we send samples?

Regretfully we don't provides samples on request at the moment, however we do offer two free samples with every purchase from our website, including purchases of single sheet masks.


Can I have multiple gifts wrapped from the same order?

At the moment, our Gift wrap option is per order. If you wish to have multiple gift wraps/boxes, please separate your order.


Order Queries


I have suffered an allergy to a product, what do I do?

If you exhibit signs of an allergic reaction, please wash the area with warm water and discontinue use immediately. Please seek advice from a medical professional.


Are the products from the subscription boxes genuine?

Yes, we work with a few subscription box retailers. The products you see the within these subscription boxes, if partnered with 111SKIN, are genuine.


Do we send samples?

Regretfully we don't provides samples on request at the moment, however we do offer two free samples with every purchase from our website, including purchases of single sheet masks.


Can I have multiple gifts wrapped from the same order?

At the moment, our Gift wrap option is per order. If you wish to have multiple gift wraps/boxes, please separate your order.